Customer Support

Contact Customer Service

You may reach brightenmi.com Customer Service by e-mailing us at customerservice@brightenmi.com. A representative can assist you between the hours of 9AM-5PM EST Monday-Friday and 9AM-3PM EST Saturday.

You may also use the contact form below to reach us

SHIPPING AND EXCHANGES

Shipping Information

For orders shipped directly to you, the following applies:

  • All items in your order must be sent to a single “ship to” address.
  • In-Stock items ship within 5-7 business days for U.S. orders, and 6-10 business days for International orders, after the order is received. We will send a shipping confirmation to the email address on file when the order ships. Your credit card will be billed ONLY for the items shipped.
  • A valid form of ID is required for all deliveries.

Shipping and Handling Charges

We currently offer $20 off on US orders where the merchandise total in the same order is $299 or over. No coupon code is required. Please note that orders shipped to Alaska or Hawaii are still subject to a $12.99 minimum handling fee (see Shipping to Alaska or Hawaii below).

Shipping charges for orders (excluding Alaska or Hawaii):

  • USPS Flat Rate Standard Ground (5-7 Business Days) $12.99
  • USPS Flat Rate International  (6-10 Business Days)  $34.00
  • Orders containing products with ingredients that are designated as hazardous under the Federal Transportation Law can be shipped with Standard Ground delivery only. This includes items such as some bath & body products.

Shipping to Alaska or Hawaii

An additional handling charge will be applied to your order at the rate of 15% of your merchandise total for Alaska, and 12% for Hawaii. The minimum charge is $12.99. Products with ingredients that are considered hazardous under the Federal Transportation Law cannot be shipped to Alaska or Hawaii or internationally.

International Orders

Internationally shipped orders will incur a minimum fee of $34.00*

*may vary with customs

Exchanges

Customer satisfaction has been a #1 priority at BrightenMi. We stand behind every product we offer. We’ll gladly give you an exchange for unopened, unused and undamaged goods within 14 days, for an item of the same or higher value, at the buyer’s shipping expense. To exchange items please follow the simple directions on the back of your packing slip. If you no longer have the packing slip, you may mail your return to:

BrightenMi Luxury Cosmetics
ATTN: Brightenmi.com
6701 Democracy BLVD
Suite 300
Bethesda, MD 20817

Please include the full name and address of the person who placed the order. If available also include the date of order and email address.

If you prefer you may email us  at customerservice@brightenmi.com.